PRICES
All published rates include VAT or local service charges at the current rate. The Allerdale Court Hotel reserves the right to alter prices for any reason up to 12 weeks prior to arrival. Up to this date, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
BOOKINGS
Bookings must be guaranteed by a major credit or debit card, or via a travel agent or hotel booking agency. We are unable to hold rooms without a confirmed booking and card guarantee.
The Allerdale Court Hotel considers a group booking to be 3 or more rooms (or any reservation exceeding six nights in duration) in the same booking. To these bookings, a 25% Non-Refundable deposit is required upon making the reservation.
Group reservations can be moved to an alternative date free of charge up to 3 weeks prior to the check-in date. Due to limited space, we also do not permit pets in our single accommodation.
Bedrooms are usually available for check in from 2:00pm to 10:00pm local time on the day of arrival. Check out is by 11:00am local time. There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, but the bedroom is still being prepared.
BLOCKS BOOKINGS
A £10 per person deposit will be needed to secure group bookings in BLOCKS Steakhouse for parties of 8+ people. We will also require a pre-order for your group a minimum of 48 hours prior to your table time. Deposits are non-refundable for bookings cancelled less than 2 weeks in advance.
ARRIVAL AND DEPARTURE
Check-in is available between 2:00pm and 10:00pm. Early check-in is available from 12:30pm and can be added for just £10 per room. Check-out on departure is any time up until 11:00am. Late check-out is at 1:00pm and chargeable at just £10 per room. Get in touch via email or telephone to add this to your stay.
There may be rare occasions, at times of high demand, when our clients can check-in and use hotel facilities, but where rooms are still being prepared.
Upon arrival: there is a loading bay directly outside the hotel. Drop your luggage off at Reception and our friendly team will guide you to the nearest car parks. Please ensure to check council signage for hours of operation and the permitted duration in which vehicles are allowed to stop/ load.
Parking: Due to our fantastic central location, there are three car parks within a three-minute walk of the hotel. Two car parks can be found directly opposite the hotel; these are Bitterbeck & Riverside, with the third car park located just off Kirkgate Street on the left hand side. Please note that all car parks are managed independently. It is your responsibility to pay and display as per their terms and conditions and the hotel accepts no responsibility for missed fees.
CANCELLATIONS, AMENDMENTS AND NON-ARRIVALS
If you need to cancel or amend a booking made online via another website, please contact the channel provider. Failure to cancel (with travel providers such as Booking.com) before 11.59pm two days before arrival will result in full payment of the first night’s accommodation. You may also be charged for subsequent nights should you fail to notify the hotel/ provider in time.
To cancel a direct booking, please phone the hotel on 01900 823654 or send an email to allerdale@thecourthotelgroup.com. Please note that if you do not manage to get hold of a Receptionist and have not submitted an email within the cancellation window (by 11.59pm two days before your arrival date), the booking will still be charged.
PAYMENT
Please note that we will take payment from the card used upon booking your reservation before you check-in. We will not take payment until after our cancellation policy. Any outstanding balances, damages to the room or communal areas will also be charged on check-out or after departure using the card information provided.
SMOKING
Allerdale Court Hotel operate a NO SMOKING policy. Smoking is prohibited in all areas. Please do not smoke in your room as it will have to be deep cleaned after your stay and the cost of £200 will have to be passed onto you. If we have to hold the room off for more than 24 hours an additional fine may occur. We also operate a strict no drugs policy.
The use of candles are also strictly forbidden.
For the health and safety of other residents, team and public, any guests found smoking, harbouring drugs or lighting candles could be asked to leave the premises without a refund.
DOGS
Dogs are not permitted to stay in the hotel unattended. A dog charge of £14 per dog, per night applies (up to a maximum charge of £28 for the total stay) and will be added to your bill if you turn up with your furry friend. Please note that dogs are welcome in the front bar but are not allowed in the restaurants. Book your dog in as early as possible to avoid disappointment. Failure to notify us could lead to additional charges and could result in having to find alternative accommodation. Maximum of 2 dogs to any room.
CHILDREN
Additional persons over 7 years of age will incur a £10 charge which is inclusive of a full hot and continental breakfast. Please note that we do not provide any infant equipment such as cots or bottles. We do however have a new baby changing unit and highchairs available in the restaurant.